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Refund Policy
- Eligibility for Returns
- We accept returns for manufacturing defects or shipping damage within 60 days of purchase.
- Items must be unused and returned in their original packaging with tags attached.
- Return Process
- Submit proof of purchase (order number or receipt).
- Ship the item back to our designated return address.
- Approved refunds will be issued to the original payment method (excluding shipping fees).
- Lost Package Claims
- Claims for lost shipments must be filed within 60 days of the shipping date.
- Quality Guarantee
- We guarantee the functional performance of our products under normal use.
- If a product fails due to a manufacturing flaw, you may request a full refund (including shipping costs) with valid proof of purchase.
- Non-Refundable Cases
Returns will not be accepted for:- Damage caused by misuse, accidents, or improper handling.
- Cosmetic wear (e.g., scratches, dents) that does not affect functionality.
- Customized products are non-refundable due to their personalized nature.
- Contact Us
For return requests or inquiries, please contact us via email @tina or contact page. Please note that returns will need to be sent to the following address: Poly Qingneng West Coast South Phase II, Canglong Island, Jiangxia District,430205 Wuhan City, Hubei Province, China.